Services
[
Off Premise Reception |
Emergency Response | Call Overflow
| Order Taking | Consumer Services |
Registration Services | e-Reception
| Dealer Locate | Disaster Recovery | Multi-Lingual
]
Off
Premise Reception
We provide the pleasant greeting to your callers, transferring
them seamlessly to any person, department, extension,
cellular phone, or voice mailbox. If you cannot be
disturbed, we will take detailed messages so you can
respond as soon as you are available.
Emergency
Response
The AnswerPlus 24-hour Emergency Response Team obtains critical information
and dispatches your on-call personnel, observing escalation
protocol for immediate action.
In
a single day AnswerPlus Customer Service Receptionists might respond to an emergency
medical call, an environmentally dangerous chemical spill, an
emergency oxygen delivery, and a baby about to be born…all
in a days’ work.
Call
Overflow
No more busy signals! AnswerPlus is the extra help you
need, exactly when you need it; answering excess calls
during peak calling times.
Order
Taking
Let AnswerPlus Customer Service Receptionists take your product
orders, shipping information and credit card data, and
forward the details for fulfillment by email, fax or the
World Wide Web.
Consumer
Response
AnswerPlus offers the vital link between consumers and
manufacturers or distributors. Using toll free numbers
and scripted information, AnswerPlus answers your callers'
Frequenly Asked Questions, provides first level information
about your products and services, tallies consumer opinion
polls, and documents all customer comments and concerns.
Registration
Services
Give
callers the ‘24/7 freedom’ to register warranties,
sign up for conferences, or enroll in classes or seminars,
anytime…day or night.
e
- Reception
Your web site is accessible 24/7 and now you can be
too! Don’t let business surf away when AnswerPlus
can take the call anytime of day or night.
Dealer
Locate
AnswerPlus will search any database to direct callers
to the nearest location where products or services are
available.
Disaster
Recovery
AnswerPlus
helps companies throughout North America prepare for unforeseeable
events. Our multiple call centers provide the redundancy
in data, backup telephone systems and support staff that
has kept businesses alive during severe weather, floods,
fires, power failure, and other disasters.
Multi-Lingual
AnswerPlus provides service to your customers in multiple
languages.
