Facilities

• Customer Service Receptionists with an average of 7 Years Experience
• Amtelco Infinity Switch
• Integrated Call Scriptor Software
• 150 station system capacity
• "Queue Control" and "Callback" services
• Multiple dynamic T-1 ISDN lines (Copper and Fibre Optic routing)
• Route Traffic Management
• Integrated Voice Recording for Quality Control
• Multi-lingual services
• Seamless call traffic overflow
• Integrated Voice Mail
• As part of the Pasword Group of Companies, Answer Plus has access to its own proprietary digital paging network, offering complete accountability from one vendor.

Business Continuity and Disaster Preparedness

• Multiple locations ensuring 100% redundancy.
• Independent Route Traffic Management