About
Us
[
Company Profile | Company
History | Beliefs | Community
Involvement | Memberships
]
Company
Profile
AnswerPlus
Inc. is a full-service, 24/7, inbound Call Centre, specializing
in Emergency Response, Off-Premise Reception, Help Desk,
Order Taking, and Consumer Response applications. Our
“award winning” staff employ the latest in
technology to provide the highest level of customer support,
including web-based and multilingual services, customized
to each client’s needs.
Company
History
In
1961, on a shoestring budget of just $800, Dolly Lloyd
opened Professional Answering Service (now AnswerPlus),
in a 9’ X 9’ room in downtown Hamilton. Having
invested everything she had, Dolly had no choice but to
staff the operation totally on her own, and so it was
that this tiny office became her home for the next six
months, until she was able to hire her first operator.
She had all the necessities…a bed, a cooler, a single
burner hotplate, her potty, and of course, her switchboard.
What Dolly lacked in financial resources, she more than
made up for with her sparkling telephone personality,
and the unparalleled service she provided to her callers.
Dolly’s
approach to her business was unconventional but it worked.
She recognized that in order to provide the best service
to her customers, she had to put her operators first (the
voices of her customers), her customers’ callers
second (the judges of her success), and her own customers
third!
Dolly’s
goal was to make every caller feel like it was
their one phone call that made her day, so it
was only natural that as she began hiring, Dolly only
hired people with great voices and outstanding telephone
personalities.
Today, that goal stands as the foundation of AnswerPlus.
Dolly
passed away in 1972, but her son Paul continues to operate
AnswerPlus with the same guiding principles as his mother
before him. Since then, the company has expanded to serve
customers across North America.
AnswerPlus
is a member of the privately owned PasWord Group of Companies,
consisting of:
Beliefs
OUR
CUSTOMERS COME THIRD
At
AnswerPlus we continue to believe that in order to provide
our customers with the highest level of service we must
put them last.
As
the “voice” of our customers, our Customer
Service Receptionists (CSRs) come first. They must be
treated fairly and with dignity, given the training and
tools to do their job, they must be compensated well,
encouraged, coached and supported.
As
the “judges of our success” we put our customers’
callers next in line. Our value to our customers can only
be measured by our response time, accuracy, courtesy,
and overall service to their callers.
Finally,
we are dedicated to treating our clients honestly, fairly
and ethically, ensuring that our rates are competitive
and that we always deliver on our promises and commitments.
Community
Involvement
AnswerPlus
supports the community through its involvement with such
organizations as Ronald McDonald House, YMCA VON Canada, The Lung
Association, Children’s Miracle Network, Make-A-Wish
Foundation, The Breast Cancer Society of Canada, St. Joseph's Hospital, McMaster
Health Services, and the Families of Children with Cancer.
Memberships
